Term and Condition

Are warmest greeting from PT. GRAHA ANUGRAH MITRATAMA for visit terms and payment conditions, We believe this will start a fortunate break to joint together in mutual profitable trade, and give you a competitive prices with the best quality Coconut products

General Polices

Minimum order : 1 (one) container 20’ / 40’

SAMPLE ORDER

1. For sample order, we would not give any limitation of all total of sample quantity but please send the samples fee together with the sending cost and document fee of the samples, usually all the samples will send to your address by a courier such as :
        - FEDERAL EXPRESS ( FEDEX ) www.fedex.com
        - D H L www.dhl.com
        - TNT www.tnt.com
        - CARDIG EXPRESS ( AIR CARGO EXPRESS )

Note: you could buy sample from ready stock product. Please write an email to us for asking ready stock list

Discount up to 10% for sample order

2. Apart from the products we offer on our website, we also also accept order base on your specification and needs. Procedure:

• Send your specification (detail size, material, model, any label, etc) to us or fax : +62 - 341 – 554090 or +62 -341 - 323350
• We would make sample
• We will send sample and quotation price with the fastest courier to your company address.

3. After your considering and deciding to start our business, please send your complete inquiry / purchasing information about our products as shown in the website gallery, but please mention in detail of the coconut product together with the quantity you want to buy, these inquiry can be sent to us by facsimile to 62-341-554090 or email to us.

ORDER PROCEDURE:

• Once you have placed your order, we would issue “ The Proforma In Voice “ Pretended ( pseudo ) invoice to show all the estimate charge will be appeared and please confirm to us the proforma invoice to get your agreement soonest.
• after we receive your 50% in full amount Down Payment , it will take our high attention to follow up , Than we shall confirm your payment directly by email to your address email, and we will start the production. The transfer process might take about 3-4 working days
• Time for general production period our company will expand in approximated 3-4 weeks working day
• After your remainder 50% in full amount payment together with all payments of document fee / handling fee / fumigation fee / insurance cover fee ( marine insurance fee ) / original document sending fee, we would like to send the last confirmation by sending a final invoice to let you know total of balance payment
• Every coconut products that we sell to you is guaranteed, but if you have any complain caused by the error on our part included the quantity and quality, than we will responsible and make a credit to you and will be covered in your next order.
• After the coconut are ready to departure we will confirm you again by email or by fax, then the original document will be sent to your address by certain courier on request

Term of Payment :

• Our Company require a 50 % advance payment in FULL AMOUNT when you place an order to our USD Bank. Your order will be full filled after we have received proof of payment of the deposit in our US Banking which are stated above, then please send your payment copy by facsimile or email to us
• We prefer wire transfers method, we think this is the best form of payment through your bank on your correspondent bank.
• The 50% balance payment in full amount could be sent to us together with the document fee / handling fee/ fumigation fee / insurance cover fee and the original document sending fee to our USD Bank before the coconut product leaving our warehouse / before shipment.
• Irrevocable letters of credit at sight and only for clients with multiple orders.
• Sorry we avoid Credit Cards payment due to the complexities of the Indonesian banking system / banking rules. but you could use IKOBO money transfer to pay with credit card, please visit www.ikobo.com to see detail how transfer money via IKOBO money transfer with a certain charge

BANK ACCOUNT:

    1.   US Dollar

          The Hongkong And Shanghai Banking Corp.Ltd (HSBC)

          Hyatt-Bumi Modern Lt 3 ; Jl. Basuki Rakhmat

          No. 106-128

          Surabaya -- 60271

          East Java -- Indonesia

          Phone : 62-31-5505555

          Website : www.hsbc.com 

    2.   IDR: 

          BANK CENTRAL ASIA

          Jl. Jendral Basuki Rakmat 70-74

          Malang -- East Java

          Indonesia

          Phone : +62-341-364500

          Banking E-mail : CSO@bca.co.id

          Website : http://www.klikbca.co.id

   3.    Western Union Money Transfer (WUMT)

   4.    IKOBO money transfer to pay with credit card, please  

          visit  www.ikobo.com to see detail how transfer money

          via IKOBO money transfer

Please write an email to us for asking the detail bank account number and swift code

TERM OF SHIPMENT :

•  We are happy to help you to arrange the trucking  

   transportation and trans continental ocean shipment  we

   will inform to you :
            - The Trucking fee from our warehouse to the sea port

       /air port
            - The Ocean freight / sea freight from our sea port to

       your sea port / your nearest sea port.

•  But you can also consider our International ocean freight

    company as shown in the next item in this website.

Freight and the packing document:

• Mostly for LCL, forwarding company would required minimum shipment of 2 CBM.Two Cubic Meter could contain +/- 300 pcs of bags
• All the rates quotation are not applicated for over length, overweight, overweight
• For detail of ocean cargo freight or air cargo freight please send email to us and inform your international sea or air port name, or for estimation sea cargo cost you could visit our next item as shown in this website.

Delivery Procedures:

• After fulfillment producing your purchasing coconut product, all these coconut product will be packed in carton box , we send by truck to the International Sea port
• All the export copy of document (Bill of leading, certificate of origin, invoice and packing list) / Insurance document / fumigation document will be sent to you first by email to your address, and the original document will be sent to your address by International document courier and you can choose one of the International courier by Air Freight / Air Cargo :
  - Federal Express ( FEDEX )
  - D H L
  - United Parcel service ( UPS )
  - TNT
  - Cardigs Express
  - Or other courier on request.
• Then we will confirm to you the ETD (Estimate Departure Date) and ETA ( Estimate Arrival Date ) of the shipment together with the vessel name
• Using Export document that we sent by courier, you could clear the custom and pick up your order.